Regular Price: $15,000
Introductory Price: $12,500

Let's get clear on your current service excellence and uncover your best opportunities for growth using structured assessment tools that won't overwhelm your team.

Our organized process keeps you moving toward excellence.

Journey Timeline

Quick Start (Weeks 1-2)

• Initial assessment meeting
• Design targeted client feedback survey
• Begin service review with structured checklist
• Plan incentive strategy for optimal participation

Deep Dive (Weeks 3-6)

• Launch client survey with incentives for first 15 respondents
• Coordinate and conduct focus group with thank-you gifts
• Complete service practice review
• Regular progress updates

Synthesis & Strategy (Weeks 7-8)

• Thorough analysis
• 90-minute strategy session
• Action plan delivery

What's Included:

• Complete assessment process and deliverables
• All participant incentives:
• Gift cards for survey respondents ($50 each)
• Thank-you gifts for focus group participants ($200 each)
• Regular progress updates
• Final strategy session
• Comprehensive action plan

What You'll Gain:

• Deep understanding of your service experience
• Clear view of what clients truly value
• Specific opportunities to strengthen relationships
• Actionable insights for enhancing delivery
• Strategic direction for growth
• Strong participation through thoughtful incentives

Note: Timeline may adjust based on client availability. We'll work together to find the right pace while maintaining momentum.